FIT Specialist

We are always looking for potential Fit Specialists to help meet the needs of our growing business at all three store locations (North Raleigh, Wade Ave. and Morrisville).

As a FIT Specialist, you will:

  • Staff 1Work with customers to ensure proper fitting of footwear and sports bras utilizing our FITlosophy
  • Be proactive in learning the details of each shoe, apparel item, and accessory in the store
  • Work one-on-one and as a team to ensure each customer receives a unique customer experience from the sales floor to the cash wrap
  • Build genuine relationships with customers through active listening
  • Determine the customer’s needs and offer suggestions or alternatives
  • Help to maintain organization, cleanliness, and restock storewide
  • Be an ambassador for Fleet Feet Sports at all activities, functions, and happenings
  • Have an opportunity to assist with training programs, marketing, and other aspects of the business
  • Have FUN!!

 

Before you submit your resume, we have some things for you to think about.  Are you right for Fleet Feet Sports? Are we right for you? Test yourself with these questions:

Do you have a sales sense? Our customers appreciate learning about our products… from shoe technology to the importance of carrying a hydration pack. You should be comfortable (even passionate and excited!) about suggesting items people might enjoy.

Staff 2Are you good at switching gears? When customer traffic slows, you will find yourself busy with stocking, cleaning and more. But when somebody walks in the door, your focus has to switch 100% to friendly customer service, even if you are behind in your other tasks.

Can you stay calm and friendly under pressure? Imagine providing superior customer care to 2 guests at the same time (with your other team members doing the same) while 5 more guests are waiting. They all want the same level of attention and care, they want it in a timely fashion and they want you to be friendly and appreciative. Things can get very busy here and there is always other work to be done. Expect a fast pace for hours on end.

Are you a team player? Fleet Feet Sports is like a family and we work closely with each other, sometimes under stress. And no matter what’s going on in your week, your team members will be counting on you to be here 100% when your shift starts. We all depend on each other and support each other. You need to be respectful and patient, and you also need to pull your own weight when it comes to customers and other work that has to get done.

Are you willing to learn new things? People know us as the FIT experts. “FIT” does not just refer to shoes but all of our products and our service. You’ll need to make an effort to get educated about all of our products, so that you can deliver the highest level of service our guests have come to expect. We’ll help you, but it will be up to you to ask questions and take the time to learn and remember things.

Do you pay attention to the little things? It’s the thoughtful little touches that make a “specialty” store so special, like remembering a frequent guests’ name or what type of shoe they run in. Going an extra mile for a guest by staying open late or rush shipping them a pair of socks before a big race is what sets us apart. Fun little extras go a long way and make your job worth the effort.

Staff 3Are you patient and eager to serve people? We expect team members to take a friendly attitude towards customers-to smile and greet them as soon as they walk in, to make conversation with all kinds of people, to serve their needs, to take time and care for them. If you feel shy or awkward about talking with strangers or if you are not willing to serve guests (even touch their feet) you might not like it here.

Are you available on evenings and weekends? In this business, evenings and weekends are a KEY TIME when many of our customers shop and stop by the store for one of our many fun runs and seminars. It is critical to our continued success that our employees be flexible and comfortable working a variety of shifts, including evenings and weekends.

If you answered “yes” to these questions, please download and complete our employment application. If you have a resume, attach that too. Please email everything to employment@fleetfeetraleigh.com.

NO PRIOR EXPERIENCE IS NECESSARY, THOUGH RETAIL EXPERIENCE, ESPECIALLY WITH APPAREL SALES, IS A PLUS.

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